Here are a few "follow up" tips:
- Track your package. If you use a mac, add the Delivery Status widget to your Dashboard. It makes tracking one-click away. Don't wait for the e-tailer to confirm delivery of your package. It may be sitting in the warehouse.
- E-mail the e-tailer to confirm receipt of your package. Again, it may be sitting in the warehouse.
- E-mail the e-tailer to confirm the processing of your package. They should be able to tell you when you can expect your new item (in the case of an exchange/replacement) or when your cc will be credited (in the case of a return). Some e-tailers process returns/exchanges weekly, rather than daily.
- Check your cc activity to confirm that you have received credit for your returned item. Just because they say they're doing it doesn't mean they do it immediately.